1. Engagement Scope
These Terms govern all consulting engagements between Vaixus Technologies and clients. Each engagement is defined by a written proposal accepted by both parties. The proposal specifies scope, deliverables, timeline, and pricing.
2. Deliverables
Vaixus Technologies will deliver the agreed assessment reports, remediation plans, verification reports, and monitoring summaries as specified in the engagement proposal. Deliverables are provided in electronic form. All deliverables are subject to consultant review before delivery.
3. Client Responsibilities
Clients are responsible for providing accurate domain and infrastructure information in the assessment request. Clients are responsible for implementing approved remediation actions in their own infrastructure environments. Vaixus Technologies does not take responsibility for changes implemented without explicit written approval.
4. Confidentiality
Vaixus Technologies will not disclose client infrastructure details, assessment findings, or engagement information to third parties without written consent. Assessment data is retained for the duration of the engagement and deleted upon written request. Public sample reports use only synthetic or publicly observable domains.
5. No Guarantee of Outcomes
Vaixus Technologies does not guarantee specific deliverability improvements, inbox placement rates, or email performance outcomes. Assessments identify issues and provide remediation guidance. Implementation outcomes depend on client action and third-party platform behaviour outside Vaixus control.
6. Payment Terms
Payment terms are specified in each engagement proposal. Assessment engagements are invoiced before delivery. Retainer engagements are invoiced monthly in advance. All prices are in USD unless otherwise stated.
7. Refunds
Refund eligibility is governed by the Refund Policy.
8. Governing Law
These Terms are governed by applicable law. Disputes will be resolved by mutual agreement where possible, and by arbitration where not.